The New Rules of Multi-channel Retail Experience
The New Rules of Multi-channel Retail Experience Customers [...]
Multi-channel Retail in the New Normal
Multi-channel Retail in the New Normal In the new normal, [...]
Retail in a Post COVID World
Retail in a Post COVID World The COVID-19 induced disruption [...]
Grave Operational Errors That Aggravate Customer Churn & What To Do About Them
Grave Operational Errors That Aggravate Customer Churn & What To [...]
Efficiency or Empathy—Which should be top priority in remote troubleshooting?
Efficiency or Empathy—Which should be top priority in remote troubleshooting? [...]
Human Expertise Gives Booster Shot to CSAT
Human Expertise Gives Booster Shot to CSAT Managing retail [...]
Local Control. Nationwide Growth.
Local Control. Nationwide Growth. The service stores [...]
Is Digital Content Moderation Really Best for Business?
In March 2016, Microsoft’s chatbot Tay was launched to have [...]
Filtering Out The Forbidden
Filtering Out The Forbidden Businesses that run on user-generated [...]
The Human Factor in NPS Maximization
The Human Factor in NPS Maximization Retailers today are spending [...]
