Local Control. Nationwide Growth.
The service stores of this leading US-based automotive aftermarket manufacturer were known for excellent customer experience. However, tracking every transaction across their 870+ stores was a herculean task, especially when one had to also account for state-wise regulatory differences.
Key Challenges
Tracking high volume of transactions across all stores
Differences in financial regulations across states and countries
Increased AHT due to unclear demarcation of roles
With innovative digital solutions, Alldigi set up a seamless collection process for the clients that made managing their stores, spread across the United States, a cakewalk. Download the case study to find out more.
